Privacy policy

Privacy Policy

Last updated: [Date]

Rameshtha™ (Banyan Ventures) (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian law. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

Contact and identity details you provide: name, email address, phone number, shipping and billing address
Order details: products purchased, order value, order history
Payment information processed securely by our third-party payment gateway (we do not store full card or UPI credentials)
Technical data: IP address, browser type, device information, and cookies used to operate and improve the Website
Communications you send us, including support requests and reviews

2. How We Use Your Information

To process, ship, and communicate with you about your orders
To respond to customer support enquiries and resolve complaints
To improve our Website, products, and customer experience
To send order updates and, where you have opted in, promotional communications
To comply with legal, tax, and regulatory obligations

3. Sharing of Information

We share your information only where necessary — with payment gateway providers to process transactions, with logistics and courier partners to fulfil delivery, and with service providers who support our Website operations. We do not sell your personal data to third parties.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use our Website. You can control cookies through your browser settings; disabling them may affect certain Website features.

5. Data Retention & Security

We retain your personal data only as long as necessary to fulfil the purposes described in this policy or as required by law, and we use reasonable technical and organisational safeguards — including secure servers and restricted access — to protect it against unauthorised access, alteration, or loss.

6. Your Rights

Subject to applicable law, you have the right to access, correct, or request deletion of your personal data, and to withdraw consent for marketing communications at any time. To exercise these rights, contact us at info.rameshtha@gmail.com.

7. Children's Privacy

This Website is not directed at children under 18. We do not knowingly collect personal data from minors without verifiable parental or guardian consent.

8. Grievance Officer

For privacy-related concerns or complaints, please contact our Grievance Officer: Rahul Chaudhary, email: support@rameshtha.in, address: Plot No. 13, Khasra No. 119/120, Shekhnapur Mohanj, Lucknow, Uttar Pradesh – 226025.