Refund policy

Return, Refund & Cancellation Policy

Last updated: 24 August 2026

We want you to be fully satisfied with your Rameshtha order. This policy explains how returns, refunds, and cancellations are handled, in line with the Consumer Protection (E-Commerce) Rules, 2020.

1. Cancellations

Orders can be cancelled free of charge before they are packed or dispatched. Once an order has been shipped, it can no longer be cancelled and will instead follow the return process below, where eligible.

2. Eligibility for Returns

  • Returns are accepted within [7 days] of delivery for products that are unopened, unused, and in their original packaging.
  • For hygiene, safety, and product-integrity reasons, consumable and ritual-use products — including Gangajal, Camphor, and Dhoopbatti — cannot be returned once opened or used.
  • Products damaged due to misuse, or without original packaging and invoice, are not eligible for return.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery with your order number and clear photographs/video of the packaging and product. Once verified, we will offer a replacement, exchange, or full refund at no additional cost to you.

4. How to Request a Return

  • Email info.rameshtha@gmail.com or call +91 84170 35155 with your order number and reason for return.
  • Our team will confirm eligibility and share pickup or return-shipping instructions.
  • Once the returned item is received and inspected, we will notify you of approval or rejection of the return.

5. Refunds

Approved refunds are processed within [5–7 business days] of the returned item passing inspection, back to your original payment method. Bank or payment-provider processing times may add a few additional days before the amount reflects in your account.

6. Exchanges

Where available, exchanges are handled in place of a refund at your request — please contact customer support before returning an item so we can confirm exchange availability for that product.